In Store Returns

1. Our in-store returns policy allows a full refund or exchange within 30 days provided that goods are returned in their original condition, with unopened packaging and accompanied by a till receipt.
2. Goods without a receipt cannot be returned.
3. Refunds will be made against the original form of tender, except in respect of purchases made by cash or gift card/coin/voucher or items purchased in the sale or at a promotional event, which will be refunded by way of a Liberty gift card.
4. The following items are non-refundable and cannot be exchanged: custom made items; limited edition items; personalised items, special orders; vintage items; cut lengths of fabric; swimwear; nightwear; lingerie; hosiery; eveningwear (including shoes and bags); hair accessories; face coverings; jewellery; earrings; watches; hats; artificial flowers and feathers; duvets and pillows; Christmas decorations; food and drink; toiletries; cosmetics; fragrance (including home fragrance and candles); gift cards; and gift coins.
5. Items bought in the sale or at promotional events may only be returned for exchange or refund (by way of a Liberty gift card) during the same sale period or promotional event, or within 14 days of purchase (whichever is earlier).
6. Items reduced to 50% or below the original retail price cannot be returned.
7. This policy does not affect your statutory rights.

To summarize our return policy for in store, you have 30 days to make a return for a full refund or exchange. This excludes items that are non-refundable.